Return Policy
ElectroFlytes® Return Policy
Thirsty Business Ltd
Unit 16, Riverview Business Park, Station Road, Forest Row, East Sussex, RH18 5FS, United Kingdom
Email: returns@thirstybusiness.co.uk
🌟 Our Promise
At ElectroFlytes, we want you to be completely happy with your purchase. If something isn't right, we’ll do our best to make it right.
📦 Returns
We accept returns within 14 days of delivery, provided the item is:
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Unopened
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Unused
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In its original packaging
Please contact us at returns@thirstybusiness.co.uk before sending anything back. Include your order number, reason for return, and whether you’d like a refund or exchange.
💳 Refunds
Once we’ve received and inspected your return, we’ll process a refund to your original payment method. Please allow 5–7 business days for it to appear in your account.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the product is faulty or damaged. We recommend using a tracked service to ensure safe delivery.
❌ Non-Returnable Items
For hygiene reasons, we cannot accept returns on opened or used ElectroFlytes bottles unless the product is faulty.
🛠 Faulty or Damaged Goods
If your item is faulty, damaged, or not as described, please contact us within 7 days of receipt. We’ll replace it or issue a full refund, including any delivery charges.